Details of Customer Relations Officer

Job description

Overview:
Merit Advisory is a leading consultancy firm committed to helping organizations achieve digital transformation through innovative ERP systems and digital solutions. We empower businesses to operate efficiently, make data-driven decisions, and achieve sustainable growth. Merit is committed to delivering exceptional products and services that delight our customers. As we continue to grow, we’re looking for a passionate and skilled Customer Relations Officer to join our team and help us provide outstanding support to our valued clients.

Core Responsibilities:

 Functional Support & Implementation

Configure Odoo functional modules (CRM, Sales, Projects, HR, etc.).

Train users and support smooth implementation.

Liaise with the technical team for custom development or issue resolution.

 Client Engagement & Solution Scoping

·         Meet clients to understand business needs and propose tailored solutions.

·         Document requirements and map them to Odoo modules.

·         Showcase how our solutions solve real problems and create value.

 Post-Sale Support

·         Ensure clients are onboarded properly.

·         Follow up on adoption, satisfaction, and upselling opportunities.

·         Marketing & Promotion of Solutions

·         Promote Merit’s Odoo and digital business solutions to SMEs, corporates, and public institutions.

·         Develop product brochures, presentations, demo scripts, and campaigns.

·         Identify potential clients and lead business development activities.

·         Conduct product demonstrations and discovery meetings.

·         Collaborate with the media team on targeted marketing initiatives (digital & events).

Qualifications and Skills

·         At least Bachelor’s in Marketing, Business, IT, or related field.

·         Solid understanding of Odoo ERP (functional level).

·         Experience in solution marketing, pre-sales, or business consulting is a plus.

·         Excellent communication, client-facing, and presentation skills.

·         Creativity in promoting solutions and building client trust.

·         Ability to work both independently and as part of a team.

How to Apply
Qualified candidates are invited to submit their CV and a cover letter by filling this link below.

https://docs.google.com/forms/d/e/1FAIpQLSdchnxd9HWVTGmOqdTHhbhTzH-l0_P2UsoAFqYtCBxMY14BpQ/viewform

The deadline for the application is 31st July 2025